Zepii
Support
Find answers about purchases, your account and conversations.
I bought Sparks. Why hasn’t my balance changed?
Sign in to the same Zepii account you used to buy the pack. Open My space → Refill & usage → Buy Sparks and choose Check transaction again. If you closed the app, reopen it under the same account to check the balance. Wait for the result before buying the same pack again.
Will the price shown in TestFlight be charged?
In-app purchases in a TestFlight installation of Zepii run in Apple’s sandbox and do not incur a charge. The Apple confirmation sheet can still show a local price and ask you to confirm with the side button. Test ads & top-ups opens a separate simulation.
How do I request a refund for a paid App Store purchase?
Visit Apple’s Report a Problem page at reportaproblem.apple.com, sign in with the Apple Account used for the purchase and select the item to request a refund. Apple reviews the request. To check whether the related Sparks have been reflected in Zepii, use the app’s transaction check.
How can I delete a chat or change a memory note?
Open the delete action for the conversation in your chat list, or tap the trash icon in the chat and confirm. This removes that chat’s messages, notes and story progress together. To edit or delete only a note, open Memory notes in the conversation.
How do I delete my account?
In Zepii, go to My space → Manage account → Delete account and confirm the prompt. Account deletion is permanent. Original data saved on your device during an earlier local preview is kept separately.
How do I report a reply or a problem with the app?
For a reply, select Report in the conversation. For an app issue or a question about the internal beta, open Zepii in TestFlight and select Send Beta Feedback. Include the approximate time, app version, screen and what happened. Leave out passwords, verification codes and payment details.